When will firmware updates for the Puma 7 chip sets bugs be rolled out? And is this related to modems falling over/ disconnecting or is that a separate issue? Question is in reference to Arris TM3204 DOCSIS 3.1 32x8 with Puma 7 Intel chip set.

@coxcommy Hello, we currently do not have any information regarding the next Firmware update. Cox works with our wireless equipment suppliers to improve and update firmware for our customers on an ongoing basis. You may be experiencing signal issues, which can also cause intermittent connectivity. I would recommend ensuring that all cables/wires are tightly secured and free of damage. This also includes any splitter and/or amplifiers you may have. -Kevin M. Cox Support Forum Moderator