Hello moutty5029, if the connection just dropped all a sudden. With no changes made in the home. You can always look for any posted outages by logging into our Cox App. If no outages and a power reset does not help restore service and need for someone to look into your account personally due to the connection issues you have expressed. We can definitely assist you with this. Please reach us on Twitter at CoxHelp, visit us on Facebook, or email by at firstname.lastname@example.org anytime for assistance. We are always happy to help.