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brodriguez182's avatar
brodriguez182
Visitor
14 hours ago

Wanting to Separate Modem/Router unit into 2 units

I can't stand Cox's modem/router combo units. Out of being too busy and lazy, I've stuck with one for a minute now but I simply can't anymore. I have 2 questions regarding this, 1) What is the process of separating the 2? Years ago I had to go to a Cox store and exchange it for the modem only and then set up my router separately. Is this still the case? Or is there a way to just have the unit function as a modem only? 2) If there is a way to change its settings so that it's modem only, what is the login information used for the web browser login? I have tried admin/admin, admin/password, nothing seems to work. Got in a chat with a rep from India who had no idea what I was even asking for to the point that he eventually stopped replying so I'm not even sure how to go about acquiring credentials. Thanks in advance!

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor
    2 hours ago

    Cox doesn't rent modems, only modem/router gateways. If you want a modem, you will have to buy it. I think Cox sells the CVA4004 in the store, but I don't know for how much. See here for a full list of compatible devices. The ones marked "integrated wifi = No" are regular modems. The Arris S34 is a great modem, or the Hitron CODA if you trying to save money and get 1Gbps or under service.

    Do you pay for the combo/gateway? If so, you can put it in bridge mode and use your own router. You would need a router with a ethernet WAN port and be DHCP compatible. If you have 2Gbps service, make sure the router has dual 2.5Gbps ports, one for WAN and one for LAN. The Cox site has a list of tested routers if that gives you someplace to start.

    If user: admin password:password don't work, someone must have changed it. Factory reset it. If it's a white Panoramic gateway, press the WPS button on the back(above phone jacks) for 60 seconds. It needs to be the FULL 60 seconds, otherwise it just activate WPS, which is for adding wifi printers and the like.

    PS. Don't use chat. Either call Cox during normal business hours or use one of the methods in the sticky on this forum.

    PPS. Are you internet only? No phone? I ask because if you have a phone, you cam swap the Panoramic gateway for a FREE internet/phone(eMTA) like the TM3402. No router inside so you can use it with your own router.