Very slow upload speeds (download is fine)
Sounds like this isn't an unusual occurrence, but we've had very slow upload speeds for the past few days here in Pensacola, FL. Per our Google Wifi log, it dropped from 20 Mbps to 2 Mbps on 12/26. Today and yesterday, multiple speed tests (through Cox's website and otherwise) show a download >300 Mbps but upload of 0.6 to 0.3 Mbps. This is through both wired (modem and router are right next to my desktop) and wifi connections. We don't have any splitters installed, and the cable modem is the only device we have plugged in to any cable outlet. The house and neighborhood themselves are <2 years old.
Called support yesterday, and the tech initially said he saw the problem and was having trouble communication with our modem. After he sent the reboot signal, he said he was seeing ~30 Mbps upload speeds, but it also was still "in and out." There was a service message/outage in our area yesterday morning, so he thought it may be relating to that as well, despite the outage apparently having been resolved. He also suggested that we try replacing the modem (which is about 8 months old) or have a tech come out for a look.
I've checked with other folks in our neighborhood, and it's definitely not just our home that's been affected.
Aside from trying to contact support again, any other suggestions we might try?