Very slow upload speeds (download is fine)
Sounds like this isn't an unusual occurrence, but we've had very slow upload speeds for the past few days here in Pensacola, FL. Per our Google Wifi log, it dropped from 20 Mbps to 2 Mbps on 12/26. T...
Forum Discussion
@hharris
We like to take a look at your modem's performance levels. Please email your full name and address to cox.help@cox.com so we can take a look.
Jonathan J
Cox Moderator
We like to take a look at your modem's performance levels. Please email your full name and address to cox.help@cox.com so we can take a look.
Jonathan J
Cox Moderator
They replied and let me know there are "intermittent signal issues" in the area that are being worked on, and that may be causing the slow upload speed. I've had a few neighbors comment about it as well.
I've had a few different errors in my event log very early this morning (i.e., midnight to 0100) also. I'll see if I can summarize them below, without the MAC address to hopefully make it more legible:
- Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
- Unicast DSID PSN startup error
- Dynamic Range Window violation
- TLV-11 - unrecognized OID
- DHCP WARNING - Non-critical field invalid in response
- No Ranging Response received - T3 time-out
- SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
- Resetting the cable modem due to docsDevResetNow
- REG RSP not received
- DHCP FAILED - Request sent, No response
- DHCP FAILED - Discover sent, no offer received
The last time I had a string of these types of errors was back in mid-November, and then again back in mid-October.
Not sure if that's helpful.
- @Hharris, I recommend sending us an email with your full name, address, and a brief description of this concern to cox.help@cox.com. -Allan, Cox Support Forums Moderator.
