Forum Discussion
Today, a tech found an attenuator on the box attached to my house. Yesterday, a tech working in our alley removed an old part used by Cox to prevent access to premium channel content. Both parts were supposedly creating this problem. Hope it is resolved. Why would these two parts create a major issue now, while installed causing no problems for over a decade? I've missed over 7 hours of work during the past 2 days due to this problem.
- Sicnus3 years agoNew Contributor
I feel like I'm having the exact same issues. Only upload speeds are affected. Not download. I've had Cox replace cable modem and no bueno. Not sure what's going on. I'd leave but I can't no competition here where I live in Macon, GA. Sad that we are both having the same exact problem and 1/2 a county apart.
_I_ believe the issues is QoS or traffic shaping by the ISP to handle over provisioning. XD
https://imgur.com/a/EIBNKNW
But yeah... so frustrating. I can replicate it super easy to. Just doing test uploads and after 3mins... the throttling happens where it goes down to 0mbs instead of the normal 10mbs upload. So sad. :( So frustrating. GL to you OP!- JonathanJ3 years agoFormer Moderator@Sicnus
I apologize for any inconvenience this has caused and we like to investigate. Please email my team your full name and complete address to cox.help@cox.com. This will allows us to check the modem signal levels. Also, include a link to this thread.
Jonathan J
Cox Moderator
- decipher3 years agoContributor
My connection worked for a few hours then we had more connection drops. Level 2 tech support no direct solution. Advised to have a senior tech come out to my house. Scheduled as standby for today and tomorrow and an appt for tomorrow afternoon.
- EricaW3 years agoFormer ModeratorHi Decipher,
I'm sorry to hear of such a series of events. I realize intermittent issues can take multiple attempts to resolve. The now obsolete parts may have caused interference with the signal. It sounds like there has been more than one contributing factor. If you care to have us review matters, please email us with your full name, home address, and link to this thread. We'd be glad to check on a sooner visit and/or confirm all the necessary history is linked to your new appointment. We want to help in any way we can to best set you up for success with the next part of the process.
-Erica
Cox Forum Moderator
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