Forum Discussion

Lorfa's avatar
Lorfa
New Contributor
5 years ago

Very high ping spikes to the second hop, 10.xxx.

Any tracert I run goes through the same ip, which as a 10.xxx so should be part of Cox's private network: 1 <1 ms <1 ms <1 ms 192.168.1.1 2 13 ms 10 ms 60 ms 10.33.40.1 Pinging it yields ala...
connection
latency
poor internet connection
tracert ping
BVE's avatar
BVE
New Contributor
5 years ago

I'm in the same boat as you are.  There is a bad node somewhere.  I just got done speaking with them and they gave me the standard answer of they can only troubleshoot from the street to the modem.  Unacceptable!!  I know what I'm talking about.  The issue for me started about 3 weeks ago.  The Latency is horrible.

  • KleeWai's avatar
    KleeWai
    New Contributor III
    5 years ago

    BVE, you are absolutely correct and we all are in the same boat. These stupid problems hits hard, especially for us gamers. Most cox customer support staff are unaware and don't really know whats going on and are just doing what the higher-ups tell them to do. On this forum - https://forums.cox.com/forum_home/internet_forum/f/internet-forum/25474/finally-admitting-they-screwed-up some guy was able to squeeze the right information out of a technician. https://drive.google.com/file/d/12VKXPFY6ff9JkgCzCcmhBKIRFsP77JmX/view The best thing we all can do right now is to file an FCC complaint like some people are saying and asking your neighbours who have Cox to file one too.

  • DannyS's avatar
    DannyS
    Moderator
    5 years ago
    Hello, if still having these concerns and have already performed the basic testing such as reboots, directly wired testing and confirming on multiple devices. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email at cox.help@cox.com. Provide us your name and the complete service address with a link to this thread so we can get started.