Given the length of this discussion - I'm not certain where best to post my on-going email issues - but would welcome any feedback which might help me address the unresolved concerns I originally posted a month ago: https://forums.cox.com/forum_home/internet_forum/f/internet-forum/22880/trouble-getting-emails-sent-via-apple-mail-and-via-my-email-cox-net which relate directly to this discussion.
After changing the port from 465 to 587 (with TLS enabled) - and only accessing my email account via myemail.cox.net, I thought my email troubles were resolved as I would no longer get the pop-up message:
! An error occurred inside the server which prevented it from fulfilling the request.
But I’ve since learned that a large majority of my emails (not all) do not reach their destination. They show up in my “sent” folder - but the intended recipients have repeatedly confirmed they are not received. Since my troubles began, I’ve made it a practice to bcc my husband’s work and Earthlink.net email accounts - as a check to see if my emails are getting out. He receives the blind copies of my outgoing emails just fine - but the intended recipient doesn’t receive my email. What makes this so hard to trouble-shoot is the fact that other emails to other parties go through without issue. The only standout detail that I’ve been able to identify with two of the recipients who are not getting my emails is that both have Comcast accounts (one is in TX - one in PA). Don’t know why this should be a factor - but throwing this detail out there just in case anyone can shed some light on how I can fix this. Thanks in advance for any guidance that can be provided.
Hi Kevin - I do not receive any notice or message - never have. That's the biggest issue. There's been no way to know that emails are not going through as they appear (as they always have) in my "Sent" folder. I only know that in the past few months two of my frequent contacts (Comcast users) now no longer receive my emails (based on their lack of response and my calling/texting them to repeatedly ask, "Did you get my email???" To which the answer is always, "No." Other contacts do receive my emails with no troubles. Then there are those emails recently sent - to which there are no replies (and no other way to contact the recipient) - - so I can only assume they were 1) received but ignored OR 2) never received like the Comcast accounts holders. Also - please see my other post related to this: forums.cox.com/.../sent-emails-successfully-reaching-bcc-parties-but-not-the-intended-to-recipient
