Forum Discussion

MissyKay's avatar
MissyKay
New Contributor III
6 years ago

SENT Emails Successfully Reaching bcc parties but NOT the intended "TO" recipient

 After adding my email “issue” to the helpful on-going

forums.cox.com/.../urgent-still-having-email-issues-post-your-email-status-here-refer-cox-support-to-this-thread

... I’ve decided to also post my email difficulties separately - in hopes of catching the attention of a Cox tech who is able to decipher the problem and offer a fix.

This issue is related to one I originally posted about a month ago:  https://forums.cox.com/forum_home/internet_forum/f/internet-forum/22880/trouble-getting-emails-sent-via-apple-mail-and-via-my-email-cox-net .  After changing the port from 465 to 587 (with TLS enabled) as suggested - and now ONLY accessing my email account via myemail.cox.net, I thought my email troubles were resolved as I would no longer get the pop-up message:  

! An error occurred inside the server which prevented it from fulfilling the request.

BUT... I’ve since learned that a large majority of my emails (not all) do not reach their destination.  They show up in my “sent” folder - but the intended recipients have repeatedly confirmed they are not received.   Since switching from port 465 to 587, I’ve made it a practice to bcc my husband’s work and Earthlink.net email accounts - as a check to see if my emails are getting out.  He receives the blind copies of my outgoing emails just fine - but the intended recipient doesn’t receive my email.  What makes this so hard to trouble-shoot is the fact that other emails to other parties go through without issue.  The only standout detail that I’ve been able to identify with two of the recipients who are not getting my emails is that both have Comcast accounts (one is in TX - one in PA).  Don’t know why this should be a factor - but throwing this detail out there just in case it helps shed some light on how I can fix this.   

Will also add:  I spoke (by phone) with a Cox IT Support tech again this morning about the issue above - was told I should go to the web site:  spamhouse.org and enter my IP address and request it be "delisted" - as that was potentially the reason why my emails were not being received by my contacts whose email addresses were through Comcast.net.  Not an IT person, myself, but registering my IP address to be "delisted" through spamhouse.org doesn't seem like a step one should have to take simply to ensure a typical, day-to-day email exchange with friends.

Would welcome feedback on this particular email “sending” issue as well as the spamhouse.org suggestion by Cox.  Thanks in advance.

  • Becky's avatar
    Becky
    Moderator
    6 years ago
    Hi MissyKay, you mentioned that you now only access email via Cox Webmail (myemail.cox.net). What type of device do you use when accessing Webmail? (Examples: laptop/desktop computer, tablet, mobile phone, etc.) For sent email that isn't received by the intended recipient:
    1. What domain names (other than Comcast) are affected?
    2. Do you include any website URLs in the body of these emails, or in your email signature?
    3. Are the intended recipients saved in your Contact list?
    4. Click on the Webmail Settings icon and select Settings. From the left-hand menu, click on the down arrow next to Inbox to expand the options. Click on Filter Rules. Do any of your Filter Rules impact outgoing/sent email?
    -Becky, Cox Support Forums Moderator
    • MissyKay's avatar
      MissyKay
      New Contributor III
      6 years ago

      Becky -

      I use an iMac - the only computer in the house - to email.  I do not email via iPhone or iPad, etc - just the iMac.  We are the simplest and basic of set-ups - no hubs, routers, wireless, etc.

      1) I've only been able to ascertain there's a link with unreceived emails to Comcast users.  However, I have sent other emails to people to which I've never received a reply. Since these folks are not my usual contacts - 'tis hard to know for sure if they never receive my messages (thus, falling in the Comcast camp of recipients) OR they got my email and simply failed to provide a courtesy reply.  

      2) there are no website urls in the body of my emails and I do not use a signature with emails.

      3) Yes - recipients have been looooong time contacts and are in my contact list. 

      4) clicked on the Webmail Settings per your direction and observed two grey shaded lines (tried to insert a screen shot - but wasn't able to) under the Heading Mail Filter Rules.  The first grey-shaded area reads:

      = Blocklist

      The second grey-shaded area below that reads:

      =  Edit  Disable .... Trash

      Hope that's clear enough to answer your query as to whether any of my Filter Rules impact outgoing/sent email. 

      Thanks for following-up on my post.  I'll check back in later to see where this feedback leads.

      • Becky's avatar
        Becky
        Moderator
        6 years ago
        Hi MissyKay, disregard "Blocklist" underneath the "Mail Filter Rules" heading. In the second gray-shaded area, click on "Edit." The rule name, condition(s), and action(s) will be displayed. Does the rule pertain to outgoing mail? -Becky, Cox Support Forums Moderator