Forum Discussion
1. What domain names (other than Comcast) are affected?
2. Do you include any website URLs in the body of these emails, or in your email signature?
3. Are the intended recipients saved in your Contact list?
4. Click on the Webmail Settings icon and select Settings. From the left-hand menu, click on the down arrow next to Inbox to expand the options. Click on Filter Rules. Do any of your Filter Rules impact outgoing/sent email?
-Becky, Cox Support Forums Moderator
Becky -
I use an iMac - the only computer in the house - to email. I do not email via iPhone or iPad, etc - just the iMac. We are the simplest and basic of set-ups - no hubs, routers, wireless, etc.
1) I've only been able to ascertain there's a link with unreceived emails to Comcast users. However, I have sent other emails to people to which I've never received a reply. Since these folks are not my usual contacts - 'tis hard to know for sure if they never receive my messages (thus, falling in the Comcast camp of recipients) OR they got my email and simply failed to provide a courtesy reply.
2) there are no website urls in the body of my emails and I do not use a signature with emails.
3) Yes - recipients have been looooong time contacts and are in my contact list.
4) clicked on the Webmail Settings per your direction and observed two grey shaded lines (tried to insert a screen shot - but wasn't able to) under the Heading Mail Filter Rules. The first grey-shaded area reads:
= Blocklist
The second grey-shaded area below that reads:
= Edit Disable .... Trash
Hope that's clear enough to answer your query as to whether any of my Filter Rules impact outgoing/sent email.
Thanks for following-up on my post. I'll check back in later to see where this feedback leads.
- Becky6 years agoModeratorHi MissyKay, disregard "Blocklist" underneath the "Mail Filter Rules" heading. In the second gray-shaded area, click on "Edit." The rule name, condition(s), and action(s) will be displayed. Does the rule pertain to outgoing mail? -Becky, Cox Support Forums Moderator
- MissyKay6 years agoNew Contributor III
Hi Becky - Under "Edit Rule" the block for "Rule Name" is blank. There are, however, two separate entries under Conditions / Header / Contains. Both entries under "Contains" have no relationship to the contacts who are not receiving my emails. Thank you.
- MissyKay6 years agoNew Contributor III
Hello - hello there Cox moderator support folks - I provided my reply - please respond in kind.
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