Given the length of this discussion - I'm not certain where best to post my on-going email issues - but would welcome any feedback which might help me address the unresolved concerns I originally posted a month ago: https://forums.cox.com/forum_home/internet_forum/f/internet-forum/22880/trouble-getting-emails-sent-via-apple-mail-and-via-my-email-cox-net which relate directly to this discussion.
After changing the port from 465 to 587 (with TLS enabled) - and only accessing my email account via myemail.cox.net, I thought my email troubles were resolved as I would no longer get the pop-up message:
! An error occurred inside the server which prevented it from fulfilling the request.
But I’ve since learned that a large majority of my emails (not all) do not reach their destination. They show up in my “sent” folder - but the intended recipients have repeatedly confirmed they are not received. Since my troubles began, I’ve made it a practice to bcc my husband’s work and Earthlink.net email accounts - as a check to see if my emails are getting out. He receives the blind copies of my outgoing emails just fine - but the intended recipient doesn’t receive my email. What makes this so hard to trouble-shoot is the fact that other emails to other parties go through without issue. The only standout detail that I’ve been able to identify with two of the recipients who are not getting my emails is that both have Comcast accounts (one is in TX - one in PA). Don’t know why this should be a factor - but throwing this detail out there just in case anyone can shed some light on how I can fix this. Thanks in advance for any guidance that can be provided.
MissyKay, you have a point about this thread being so large since I started it, but it has turned out to be a log of all the problems and troubleshooting the customers have produced to assist Cox concerning their inept attempt at their, so called, Email Security Update. Clearly this is on Cox to fix this and has absolutely nothing to do with user error.
With that being said, I have created an outside email account (@outlook.com) at MSN.com. Once all my email contacts have gotten the update and all email is transferred, Cox will be gone from life. My new ISP will be AT&T using their email account. The outlook.com email account from MSN will be my backup once my AT&T account in online. Stick a fork in me, I’m done with Cox forever!
BTW, what you discovered about the BCC was brilliant. I hadn’t even thought about that combo. Your point about the “To:” recipient NOT receiving email and the “BCC:” recipient actually receiving email shows me that Cox has even more issues than they thought.
I find it very disheartening how Cox support has basically ignored all this user troubleshooting. I believe Cox is in denial and, for some reason, they believe denial is a river in Egypt. I can no longer be upset with Cox as this has all become just laughable.
Cards47, I definitely support the thread (and value) of this present discussion - my comment re the length simply reflected my being unsure I was inserting my contribution/question in the appropriate spot. Will also add I just got off the phone with Cox IT Support again - was told I should go to the web site: spamhouse.org and enter my IP address and request it be "delisted" - as that was potentially the reason why my emails were not being received by my contacts whose email addresses were through Comcast.net. Not an IT person, myself, but this seems like a step one shouldn't have to take simply to ensure a typical day-to-day email exchange with friends. Would welcome anyone's feedback on the spamhouse.org suggestion by Cox. Thanks in advance.
Seriously, that’s not on you and is Cox’s responsibility. They’re deflecting again and you shouldn’t have to do they’re job for them. I did not take your comment about the size of this thread in a bad way at all. I know it can be daunting, but it now has become a running history with support from your fellow customers. As I said, your info about your BCC test was awesome, wish I had thought of it, LoL.
Hi Kevin - I do not receive any notice or message - never have. That's the biggest issue. There's been no way to know that emails are not going through as they appear (as they always have) in my "Sent" folder. I only know that in the past few months two of my frequent contacts (Comcast users) now no longer receive my emails (based on their lack of response and my calling/texting them to repeatedly ask, "Did you get my email???" To which the answer is always, "No." Other contacts do receive my emails with no troubles. Then there are those emails recently sent - to which there are no replies (and no other way to contact the recipient) - - so I can only assume they were 1) received but ignored OR 2) never received like the Comcast accounts holders. Also - please see my other post related to this: forums.cox.com/.../sent-emails-successfully-reaching-bcc-parties-but-not-the-intended-to-recipient
