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Alan602's avatar
New Contributor
4 years ago

Upstream channels not locked (high ping)

I was having problems with my download speed and ping. I contacted cox through chat and they told me my modem/router (c7800) was bad. They told me to contact the net gear manufacturer. I did and they told me everything seemed fine, but they told me to ask cox to open channels 6, 7, and 8 on the upstream bonded channels. I called cox, they transferred me 3 times and I was on the line for over an hour and non of the “advanced” technical support agents knew what I was talking about. They eventually just ended up hanging up the phone instead of helping. 

1 Reply

  • Hello. We do not currently have upstream channels 6-8 active on our service. However, your modem is reporting some poor download signals on multiple channels. Are there any splitters or signal amps on the cable line going to the modem? -Allan, Cox Support Forums Moderator.