Forum Discussion

RDB_LA's avatar
RDB_LA
New Contributor II
10 days ago
Solved

Upload speeds drop <1mpbs constantly

For months now there are periods when my upload speeds drop down to 0.1-0.3mbps. During such time phone service becomes also unusable if needing to enter any phone menu driven digits, and any tv chan...
upload speed
  • RDB_LA's avatar
    RDB_LA
    10 days ago

    What's aggravating is on Monday I'd managed to get it escalated to a higher level over the phone and they actually set up an appointment for a tech. That then got canceled when the service temporarily was marked as resolved. Now I can't seem to get anyone to rescheduled.

    Meanwhile it won't do much but at least they're on the clock after I contacted the FCC. I'm sure they get 1000s of these and ignore them but hopefully if enough people start complaining they'll step up their service. Especially seeing as I've noticed there's a large number of complaints on Reddit from people with a similar issue:

     

RDB_LA's avatar
RDB_LA
New Contributor II
10 days ago

It varies. Sometimes it will say no issues, other times it will say they're working on it.

Texting UPDATE to 269898 yields the response "Our technicians continue to work to resolve the problem in your neighborhood. Currently there is no estimated time for when the service will be restored".

Yet at the same time I get the response from their standard text #34358 that the issue has been taken care of and to contact "help" again. So feel like I'm going around and around in circles.

Didn't realize these forums were effectively unmonitored by Cox. I assumed they'd have someone browsing here occasionally to help in a similar fashion to how some used to on DSLReports.

GregP1's avatar
GregP1
Moderator
10 days ago

Hi, I apologize you are having trouble with our service and getting inconsistent answers about the status of a possible outage in your area. Please contact us privately. Our email address is cox.help@cox.com Please be sure to include your name, full street address, and a link to your forum post.

Greg

  • RDB_LA's avatar
    RDB_LA
    New Contributor II
    10 days ago

    Tried that and am not getting any further than I was with them claiming they can't read the forum here.

    So, next suggestion?