Forum Discussion

bradley060578's avatar
bradley060578
New Contributor
6 years ago

upload 0.00 / dl at 20% replaced modem, line quality checked

You guys sent out a replacement modem yesterday.

 It didn’t help. The line quality is obviously the problem since every device I have is having issues with upload speeds. Even download speeds are 20% of what they should be. Wired connection, wireless connection, cell phone connection. It doesn’t matter. Zero upload speeds. I have nothing between the wall and the router, and you guys installed the cable going to the router.

 

Please fix.

  • bradley060578's avatar
    bradley060578
    New Contributor
    6 years ago

    I did nothing, but between the time of the original post and right now, the service returned to its good status. This had been a problems for 48 hours straight.

    • BrianM's avatar
      BrianM
      Moderator
      6 years ago
      It looks like we have an open ticket in your area right now for intermittent noise (which is likely the cause of what you are seeing).

      Brian
      Cox Support Forum Moderator