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Apple63z's avatar
Apple63z
New Contributor
2 years ago

Unreliable service for past 7 days with LONG down times

For the past 7 days my internet connection has been ** - first Cox claims an outage, then they fix, then it goes out AGAIN, them its an unplannned outage - fixes it, then goes out AGAIN - and in order to get some stability the techs have to do 'something' at the box or cable junctuion or whatever its called that sits by the street behind my house and that works but my husband cannot sleep because it runs like a buzz saw especially at night and when that stops buzzing ALL SERVICE is lost and I have to call AGAIN! (multioke times because each time I call the CSRs manage to 'disconnect' me making me repeat phone call only to hear the dumb message - we see there is an outage in your area) - techs have been out MULTIPKE TIMES to the box/junction behind my house and NOTHING - now what do you mean by 'network-impacting event' with an estimated 'fix date' of 8/22 at 12:02 AM???  work from home (med accommodations) - if I lose my job is Cox going to pay my lot rent and bills? I giess no one is capable of figuring out the problem - maybe management should get out of the industry if they CANNOT provide reliable service. 

3 Replies

  • @Apple63z, I recommend sending us an email with your full name, address, and a brief description of this issue to cox.help@cox.com. -Allan, Cox Support Forums Moderator.
  • Twiktorlv's avatar
    Twiktorlv
    New Contributor

    It's the same ** here in Las Vegas 89121. Only its been happening for about a month and a half where we get at least 1 outage a day.  At night we get outages that last all night long with the message saying it's being fixed. We'll it's not being fixed or this would stop occurring. And why always a little after midnight? It renders everything relying on internet to be useless.  Security cameras, smart home stuff etc.  Even better is how my rates just changed for the worse so now I pay more for crappier service.

    • DavidA2's avatar
      DavidA2
      Former Moderator
      Hi Twiktorlv,

      I am sorry to hear that you have been having trouble staying connected. Please feel free to email us at Cox.help@cox.com with your service address and a link to this forum thread. We would be happy to take a closer look into that with you.

      David
      Cox Forums Moderator