Forum Discussion

Apple63z's avatar
Apple63z
New Contributor
3 years ago

Unreliable service for past 7 days with LONG down times

For the past 7 days my internet connection has been ** - first Cox claims an outage, then they fix, then it goes out AGAIN, them its an unplannned outage - fixes it, then goes out AGAIN - and in orde...
Twiktorlv's avatar
Twiktorlv
New Contributor

It's the same ** here in Las Vegas 89121. Only its been happening for about a month and a half where we get at least 1 outage a day.  At night we get outages that last all night long with the message saying it's being fixed. We'll it's not being fixed or this would stop occurring. And why always a little after midnight? It renders everything relying on internet to be useless.  Security cameras, smart home stuff etc.  Even better is how my rates just changed for the worse so now I pay more for crappier service.

DavidA2's avatar
DavidA2
Former Moderator
3 years ago
Hi Twiktorlv,

I am sorry to hear that you have been having trouble staying connected. Please feel free to email us at Cox.help@cox.com with your service address and a link to this forum thread. We would be happy to take a closer look into that with you.

David
Cox Forums Moderator