Forum Discussion

Techtom's avatar
Techtom
Visitor II
31 days ago

Unreliable internet

Can this company go a week without some update or issue happening that interferes with my business or the kids gaming. Is it really that difficult to have reliable internet. I called family and friends and compared there internet experience with mine. And Cox cable Sucks. How can you anything done with all these interruptions. I work hard for my money and to have a company give you poor service and if you call the kids who answers your call,  can care less about you or your internet.  They got one goal and that's to get you off of there line. Most people don't have the time to jump through all the hoops I did to write this post. But I'm fedup with another corporate company bottom line is to take your money and in return you get **bleep**ty service. Is there any quality in anything anymore.  OUT !

  • JulianN's avatar
    JulianN
    Moderator
    31 days ago

    Hello, I am very sorry you’ve not had the best experience with Cox. I understand how important communication and reliable service is. I can assure you that we’re always striving to do better and we do care. We value your business and if there is anything we can do to assist, we would be happy to, as we do not want to see you go. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you! 

  • bucky3231's avatar
    bucky3231
    New Contributor
    31 days ago

    I could not agree more. The problem is no competition and they hold a monopoly on the area with no interest incentive to improve.  The internet has been down off and  on since Thursday. It appears there remedy is a band aid on a leaking boat as no one has the talent or desire to fix it. I as well depend on the internet to make a living. The only thing consistent with Cox is price increases for a pathetic product.  I did get T mobile for backup but can’t get enough data.  I hear AT&T fiber is expanding.  Hopefully this move quickly.   I do feel bad for the customer service people who have to deal with this , not sure how long they can stand behind it 

    • RaquelD's avatar
      RaquelD
      Moderator
      31 days ago

      Hello. I'm sorry to hear you have been having trouble with your internet this week. It's certainly not the experience we want you to have and I'm so sorry you are feeling this way. We would be happy to look into this for you and address your concerns. When you have a moment, can you please email cox.help@cox.com with name, address, and link to forum thread so we can assist? You can also reach us on Twitter/X at @CoxHelp, visit us on Facebook, or at cox.help@cox.com.  

      • bucky3231's avatar
        bucky3231
        New Contributor
        31 days ago

        What could you possibly do?  The internet is down again all I get is people are trying to fix it in the area each day.   I did get a 20 dollar increase because promo ran out!!  Thanks for that..    hopefully we get some competition  it’s a shame monopoly can’t get broken .   Not sure who I can call but this is simply not fair some agency has to protect the consumer…