Unreliable internet
Can this company go a week without some update or issue happening that interferes with my business or the kids gaming. Is it really that difficult to have reliable internet. I called family and frien...
Forum Discussion
I could not agree more. The problem is no competition and they hold a monopoly on the area with no interest incentive to improve. The internet has been down off and on since Thursday. It appears there remedy is a band aid on a leaking boat as no one has the talent or desire to fix it. I as well depend on the internet to make a living. The only thing consistent with Cox is price increases for a pathetic product. I did get T mobile for backup but can’t get enough data. I hear AT&T fiber is expanding. Hopefully this move quickly. I do feel bad for the customer service people who have to deal with this , not sure how long they can stand behind it
Hello. I'm sorry to hear you have been having trouble with your internet this week. It's certainly not the experience we want you to have and I'm so sorry you are feeling this way. We would be happy to look into this for you and address your concerns. When you have a moment, can you please email cox.help@cox.com with name, address, and link to forum thread so we can assist? You can also reach us on Twitter/X at @CoxHelp, visit us on Facebook, or at cox.help@cox.com.
What could you possibly do? The internet is down again all I get is people are trying to fix it in the area each day. I did get a 20 dollar increase because promo ran out!! Thanks for that.. hopefully we get some competition it’s a shame monopoly can’t get broken . Not sure who I can call but this is simply not fair some agency has to protect the consumer…
Hello bucky3231. I know how frustrating loss of internet service can be and it is important to us that we get this issue fixed for you. Please feel free to send an email with any account and/or service related concerns to cox.help@cox.com
