Unexplained Random Data Spikes
I have been a cox customer for over 4 years and I have never experienced any issues with the service until last month, January 2024. One week before the end of the billing cycle received a text alert...
Forum Discussion
Hi, there. I am sorry about the issues you are having due to high data usage reporting. I would be concerned as well if there were no changes on my end that I am able to recognize. We want to make sure you are being billed properly and understand where your charges are concerned. If there is inaccurate reporting, we want to resolve that issue as well. We appreciate you being a loyal customer and want to get this resolved for you. Please email my team with your request at cox.help@cox.com so we can obtain account details and review further.
Thank you.
