Forum Discussion

Rhuwme's avatar
Rhuwme
New Contributor
3 years ago

Unable to connect to remote servers, premium streams

This seems to be a reoccurring problem. For some reason our panoramic gigablast router isn't allowing us to connect to certain remote servers. We can watch Netflix and Hulu on the TVs (Firecube, Firestick) but can't connect to Disney+, Prime and other premium streams. Also have problems on our phones connecting to games. First time this happened we had intermittent internet for 3 weeks. Second time, issue resolved itself after a few days. This time it's been 5 days. Router has been replaced twice; tier II tech came out last time and couldn't figure out the cause, but thought that maybe the Cox wifi app was breaking the router. Router has been restarted numerous times (since that's all that Cox knows how to troubleshoot with). Getting tired of this. 

connection issues
  • LisaH's avatar
    LisaH
    Moderator
    3 years ago
    Hi Rhuwme. The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on Twitter at @CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator Lisa