Forum Discussion

Bray918's avatar
Bray918
New Contributor III
3 years ago

Typical I have to monitor their network but they give no work order or tracking information

So I post here yet again. Spent 15 minutes on chat with two responses. Think I'll post here and then turn it into the FCC. So, why can't I get a request number, ticket number when I turn in a problem? Here's the problem.

Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
1 Locked QAM256 29 951000000 Hz -3.3 dBmV 34.0 dB 1656 0
2 Locked QAM256 1 783000000 Hz -3.1 dBmV 33.3 dB 6368 233
3 Locked QAM256 2 789000000 Hz -3.0 dBmV 33.3 dB 7622 223
4 Locked QAM256 3 795000000 Hz -3.1 dBmV 33.3 dB 8682 185
5 Locked QAM256 4 801000000 Hz -2.9 dBmV 33.4 dB 7623 179
6 Locked QAM256 5 807000000 Hz -2.7 dBmV 33.5 dB 11972 39
7 Locked QAM256 6 813000000 Hz -2.7 dBmV 33.5 dB 11571 38
8 Locked QAM256 7 819000000 Hz -2.5 dBmV 33.6 dB 9039 0
9 Locked QAM256 8 825000000 Hz -2.3 dBmV 33.8 dB 25968 0
10 Locked QAM256 33 357000000 Hz -0.9 dBmV 30.2 dB 80237511 74438
11 Locked QAM256 34 363000000 Hz -1.0 dBmV 30.2 dB 108089219 221021
12 Locked QAM256 35 369000000 Hz -0.7 dBmV 30.6 dB 42664347 9095
13 Locked QAM256 36 375000000 Hz -0.6 dBmV 30.7 dB 25655768 1869
14 Locked QAM256 37 381000000 Hz -0.5 dBmV 30.8 dB 20241061 1000
15 Locked QAM256 38 387000000 Hz -0.4 dBmV 31.1 dB 8654386 295
16 Locked QAM256 39 393000000 Hz 0.0 dBmV 31.4 dB 2669726 269
17 Locked QAM256 40 399000000 Hz -0.7 dBmV 31.8 dB 182 0
18 Locked QAM256 41 405000000 Hz -0.7 dBmV 32.0 dB 90 0
19 Locked QAM256 43 417000000 Hz -0.8 dBmV 32.3 dB 33 0
20 Locked QAM256 44 423000000 Hz -0.8 dBmV 32.4 dB 10 0
21 Locked QAM256 45 429000000 Hz -0.9 dBmV 32.4 dB 5 0
22 Locked QAM256 46 435000000 Hz -0.9 dBmV 32.6 dB 13 0
23 Locked QAM256 47 441000000 Hz -0.9 dBmV 32.8 dB 11 0
  • Bray918's avatar
    Bray918
    New Contributor III
    3 years ago

    Also, during peak hours it's 27 to 29 SNR. anything under 35 SNR i have issues.

    • Darkatt's avatar
      Darkatt
      Honored Contributor
      3 years ago

      SNR of 31 or less is noisy. Do you have a cable amplifier hooked up inside the home? If so, I would try removing it, because they add noise. Also, if you have multiple cable connections in the home, verify that all of them are snug, and nothing is loose. If you have connections that aren't being used, I would get them disconnected from the feed. The fewer splitters, the better the signal levels, and less of a chance of getting ingress or noise in the lines. 

  • Bray918's avatar
    Bray918
    New Contributor III
    3 years ago

    I would love to know why your tech support always wants to sell me a modem rather than listen to the problem I'm having, with a resolution, IP address of the person/node feeding back into the system,

    • Samophlange's avatar
      Samophlange
      New Contributor III
      3 years ago

      If your connection works at all they consider it acceptable is what I’ve learned. You can provide proof, make multiple FCC complaints, and Techs can see and document problems, but nothing is actually ever resolved.

  • DavidA2's avatar
    DavidA2
    Former Moderator
    3 years ago
    Hi Bray918,

    I am sorry to hear that you've been having trouble getting assistance with your internet connection. Please feel free to email us at Cox.help@cox.com with your service address and a link to this forum thread.

    David
    Cox Social Media Specialist