Forum Discussion

Bray918's avatar
Bray918
New Contributor III
3 years ago

Typical I have to monitor their network but they give no work order or tracking information

So I post here yet again. Spent 15 minutes on chat with two responses. Think I'll post here and then turn it into the FCC. So, why can't I get a request number, ticket number when I turn in a problem...
Bray918's avatar
Bray918
New Contributor III
3 years ago

Also, during peak hours it's 27 to 29 SNR. anything under 35 SNR i have issues.

  • Darkatt's avatar
    Darkatt
    Honored Contributor
    3 years ago

    SNR of 31 or less is noisy. Do you have a cable amplifier hooked up inside the home? If so, I would try removing it, because they add noise. Also, if you have multiple cable connections in the home, verify that all of them are snug, and nothing is loose. If you have connections that aren't being used, I would get them disconnected from the feed. The fewer splitters, the better the signal levels, and less of a chance of getting ingress or noise in the lines.