Hello jenny918,
I appreciate how important the internet connection has become these days, and I apologize that the service interruption is impacting your livelihood. Please feel free to send us an email to Cox.help@cox.com. We are more than happy to look into your troubles.
Cox Support Forum Moderator
And here we are again. Got internet &tv back for not even 48 hrs and bam some rain and out again. 😡 im about over it.
Is this only effecting you? You said Cox didn't see it as a outage, but do you know if your neighbors go offline when you do? When did the problem start? Anything new or strange around then? Storm? Power outage? Construction? Someone moving in/out? It's probably some issue with noise on the upstream, and I can show how to check that, but want to cover the basic things first.
