u can do it in the modem settings.
How can we access the modem settings?
I don't think a modem has settings but this particular modem is also a wireless router. You can go to the following link and navigate to the Personalize Your Wifi Experience section for instructions to manage the router.
If she definitely found the reset button and its sticking out, it's probably broken and may not work anyway. She could fully depress it until it stops inside the chassis to attempt a reset.
www.cox.com/.../pw6_3.1_pano_wifi.pdf
If it's broken, it's no big deal because she's renting it anyway. Just go to the Solution Store and freely exchange it.
I agree that would work, except that her iPad isn't connected to wifi and the internet, because of this problem. The straightforward way out is to reset the modem so the iPad can connect to it. But there is the problem with the reset button.
I have the idea that this is a refurb unit that someone else had. The previous owner plugged up the hole, to keep their kid from resetting the modem and taking it out of parental control, and then it got returned and sent to another customer. Without taking the plug out.
The option to default the modem to its factory settings is in the menu of the modem?
Are you distinguishing between Cox sending a reset signal to the modem and a factory reset of the modem?
