T3/T4 timeouts, packet loss, latency
I've been dealing wiht inconsistent internet performance and degrading service for a few weeks. All our devices will slowly stop working, and then mgically recover. After plugging some d vices directly into the cable modem, we are seeing packet loss with pings on a semi-regular basis, or significantly increased latencies upwards of 200-500ms when the normal response is 10ms.
The modem pops these errors during the time periods when we experience the latency (i redacted mac addresses). While trying to write this post it took down our service for a bit. The packet loss will be 5-20 packets during a continous ping of targets like cloudflare DNS (126.96.36.199) or google (188.8.131.52). while not the most relaible targets, the loss experienced, plus it coinciding with service degredation and the alignment with the t3 events in the modem indicate an upstream problem from our cable modem.
Would someone please help with this issue?
|Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=3c:37:86:xx:xx:xx;CMTS-MAC=00:7e:95:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;|