Sucuri Website Firewall Blocking Access
Trying to access my bank with Firefox browser. Getting "Access Denied - Sucuri Website Firewall". Lists my IP address and the URL I'm trying to access and says "Block reason: Your IP address is liste...
Forum Discussion
Can Cox get it unblocked?
No, this isn't a Cox issue, is is a bank issue. A blacklist isn't something that happens randomly. There must be a reason why they blocked you. Seems Sucuri triggers when it detects malware or DDoS attacks. Changing the IP only hides the problem. Are you sure it was the bank's IT and not just a support rep? I suggest contacting them again.
With that said, you can probably get around the problem with MAC cloning on the router. What model router is it? If it triggers again then you know for sure there is something either on your end or their end triggering the block.
The result - the bank corrected the problem. I spoke with a guy at their local tech operation and he figured it out after speaking to many people. Sounds like it was a real learning experience. Coming from the IT industry I can understand how hard it is to track these things down. Turns out the vendor who handles their web servers implemented some new security and didn't tell anyone, you know because it's a "transparent change", my words not his. Kudos to the Country Bank tech staff for persevering and getting to the bottom of the problem.
Great to hear! I was worried their support would blow you off. It's all about finding the right representative.
PS. I hope you don't mind, I suggested your reply as a answer. AFAIK answered threads don't get locked after 30 days of inactivity.
Glad to hear it's taken care of. Having worked for a Credit Union data processor, I am personally familiar with how these things can happen, and the work it takes to get it fixed. thankfully, they got with their data processor and got it fixed for you.
I have a Netgear Nighthawk AC1900 Model 7000 router. I'll see if I can figure out how to do MAC cloning with it. Is the theory that if I do MAC cloning I'll get a different IP address and that may work? I'm a novice with this stuff but isn't the IP address assigned to me by Cox? Do I have any control over that? If I use MAC cloning is that going to give me a different IP address?
Nighthawk AC1900 Model 7000
See here for instructions on changing the MAC address. A MAC address is a unique hexadecimal number that all network devices have. Think of them as finger marks for computers. Your router has one and the network card in your computer has another. Cox and most cable broadband ISP use something called DHCP that gives out IP addresses automatically based on their MAC address. Different MAC means different IP. That is why you got a different IP when connecting direct to the modem. That is also why you can clone your routers MAC to your PC's MAC to get the same IP, or at least different then the one cached to the router.
However I would like to state this is a work around solution. Without knowing what triggered the first black list there is no knowing how long this will work. It's DHCP which changes the IP address perhaps every 24 hours(usually not though) so you might eventually get the same blocked IP again.
