Forum Discussion

neguana's avatar
neguana
New Contributor
5 months ago

Split Band toggle switch missing

I've spent an unreasonable amount of time chatting with Cox Technical Support to split the 2.4ghz and 5ghz bands on my Panoramic Wifi Router in order to control certain devices in my home that requir...
Panoramic WiFi
  • Darkatt's avatar
    Darkatt
    5 months ago

    All you need to do to split the bands, is to give a different SSID name to each band. call the 2.4 BAND1, the 5.0 BAND2, (or whatever you want to name them), and they are split. 

    It IS however unnecessary, as keeping them the same name allows each to device to autoconnect to the best band. IF a device ONLY has 2.4, it will ONLY see the 2.4 and connect to the 2.4. Anyone who tells you that having a 5ghz device with the same ssid will cause the 2,4 not to connect doesn't know what they are talking about. If a device can ONLY see 2.4 it doesn't matter if you have 5ghz, and in my case 6 ghz as well, all with the same name, because it can ONLY see and talk to 2.4. The others don't matter, because they are completely different frequencies and the 2.4 only ghz device will ONLY see and talk to the other 2.4ghz device. 

    Example. I have an RAXE300 netgear router, that has 2.4, 5 AND 6ghz frequencies. ALL with the same name, (Which wifi 6 devices will tell you to do). My Blink doorbell camera which is 2.4 sees the router and talks to it without issue, as does my upstairs tv, again older model and only has 2.4. The other frequencies, even with the same name CANNOT interfere, as they are completely unseen., 

    BTW, I am a network engineer, AND used to work for Cox for 16 years, and I wrote WiFi guides back in the day as well, so I know what I am talking about. I also used to beta test for Linksys, YEARS ago. 

    Additionally, for your FYI, the new WiFi 6 and 7 devices, will tell you to have all bands with the same name, and they will auto steer as necessary. 

     

ChrisJ2's avatar
ChrisJ2
Moderator

Hi, there. I'm really sorry for the issues with disabling the band steering on your panoramic gateway. I want to help. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We should be able to make the changes for you here remotely. 

neguana's avatar
neguana
New Contributor
5 months ago

Hi Chris, thank you for your reply. Before I email with the information, can you clarify if you mean that the resolution will be to provide the Split Band Toggle Switch to my App, or are you suggesting there would be help splitting the two bands again? Because I do not need them split again, I want control over managing my own home network. In order to do this, the app needs to be updated to include this option.
I do not believe you need my physical address in order to accomplish this resolution.

  • HeatherS's avatar
    HeatherS
    Moderator
    5 months ago

    Hello Neguana. We would want to review your account to determine if this is an account-specific concern or not. Either way, we would need your account to report it, or to share your feedback. Billing, account, and some service issues require the sharing of sensitive information to resolve which isn't best suited for a public forum. Please email us at cox.help@cox.com with your full name, complete street address, the details of your concern, and a link to this post. You can also reach us on Twitter/X  @CoxHelp, or visit us on Facebook. Thank you