Forum Discussion

jmag's avatar
jmag
New Contributor
5 years ago

speed upgrade not working, modem is good

I upgraded my speed this morning, 5:00 and still no upgrade. I used a few different speed tests, including cox's. Can't get a tech on the phone or chat. Anybody know how long it takes to do this? My modem is not the problem.

  • Bruce's avatar
    Bruce
    Honored Contributor III
    5 years ago

    Can you log into your Cox account and reset the modem?  If Cox provisioned your account for the upgrade, a reset may force the configuration change.

  • MaryF's avatar
    MaryF
    Former Moderator
    5 years ago
    Hi Jmag,

    What speeds are you receiving when you run a speed test with a wired device directly from your modem?

    Mary
    Cox Support Forums Moderator