Forum Discussion

TwinMama's avatar
TwinMama
New Contributor
5 years ago

Speed gone from 150 mbps to 2mbps in 24 hours?

My speed has dropped to almost nothing over the past 24 hours. Latest speed test showed 2 in download speed and 4.5 in upload.  I'm paying for the 150 mbps service.  I can't download any large files at all.  Anyone in the area having this issue in the past 24 hours? Also where do I go for the live chat???

  • LisaH's avatar
    LisaH
    Moderator
    5 years ago
    Hi TwinMama. Please reach out to us on Twitter at @CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address You can also use www.cox.com/chat to live chat with a representative. - Lisa, Cox Support Forums Moderator