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lorianneb's avatar
lorianneb
New Contributor
4 years ago

Smart lightbulbs not working

I see several posts here with this issue, unresolved, and discussion locked. Since upgrading to panoramic WiFi I’ve gotten all of my devices, including thermostat and smart plugs to work. It’s not operator error bc I’ve tried restarting everything and as others have described, everything worked with my previous modem and tp link router. 

it must be because the signal is mixed between 2.4ghz and 5ghz, and the panoramic WiFi modem doesn’t let you separate the two. 

why the smart plugs were able to pair is beyond me - other than for those it let me generate their own signals to pair rather than going only through the WiFi. 

has anyone found a brand of smart bulbs that work? Maybe one with a hub like Philips Hue? Thanks. 

1 Reply

  • Hello. We currently offer smart Led lights that you can purchase directly from us. You can order them from our website at cox.com. -Allan, Cox Support Forums Moderator.