SLOW UPLOAD SPEED
I have Gigablast - which hardly ever gets the speeds Cox says it is. For months now - multiple times weekly I'm experiencing slow upload speeds .02-.08. Nobody can help. I've had technicians out prob...
Forum Discussion
Yes. Same problem -- 100 MPBS download and <1MBPS upload which makes all communication apps very difficult to use. I have my first technician visit this afternoon. I have not help to offer you -- just hoping that if the community continues to pressure Cox for answers that maybe they'll do something about it.
I am in the exact same boat in oklahoma city. my neighbors called managers at several busineses called i work from home about to lose my job because of horrible upload speeds i have had multiple techs out have cox care i pay extra for entire apartment building rewired even from the pole. they dont check the nodes. I have a conference call yesterday with several of me neighbors and businesses on the phone telling them stop trying to blame us for your dismal upload speeds. from noon to 6pm when we need our net the most we have less than 1mb upload speed. that is not right we are paying for service that doesnt deliver. IF i lose my job i will be lawyering up over this. My job expects me to have reliable service which cox is not providing unfortunately they are my only internet option. i escalated through a manager was guaranteed a tech would be out sooner than the appointment which is for friday. to no avail no call back as promised. here in oklahoma city there is a huge number of people petitioning to get a lawsuit because of this issue that has been going on for months. i am tempted to jump on that bandwagon. i mean the downloads jitter ping all great the upload speeds are dismal. i replaced my moden from cox store 6 months ago. cox call center says they dont show i replaced it.
- @Jameswyatt73521, I recommend sending us an email with your full name, address, and a brief description of this ongoing upload issue to cox.help@cox.com and we will take a closer look for you. -Allan, Cox Support Forums Moderator.
ive doen facebook twitter app chat phone cox needs to take repsonsibility always wanting to send techs out for 6 months techs saying you are fine it is on Cox side. my modems been replaced and everything i have a tech coming out here soon to look again to be told the exact same thing again! getting told by some at your company the slow upload speeds are because of the number of users. it is time to upgrade and do maintenance im so close to losing my job over this. there is a grou of people here in okc gathering a lawsuit for paying for services and not getting the service they pay for. i am trying to NOT go that route and join them but its getting hard to resist. especially if i lose my job because of your slow upload speeds that have been verified multiple times to be not on my side
also i have sent emails before with no response to them. it is frustrating. there are new articles everywhere, where people were in fact sent letters from cox saying their entire neighborhoods were getting reduced upload speeds due to high usage etc. There are tons of complaints on all of your media and online outlets as well as the BBB and FCC websites regarding this same issue. you people pass us around play phone tag i have had so many techs out the past few months for them to tell me the same thing "corporate is throttling upload speeds." I have been told that by more than one of your technicians after repeatedly verifying that it is not the wiring not my modem not my computers. these low upload speeds during the day are a nightmare after 10pm central time they are back to normal unfortunately i do not work over nights. I am tired of sending emails reaching out via the app via phone via this forum via social media to constantly get told the same thing we will send a tech out even the cox care specialist i spoke with two weeks ago said they are throttling uploads but wont admit it. she even went into my computer and checked my computer remotely and saw no issues. This is ridiculous. Of course i know none of you will read this entire post and will skim it. Stop sending me here there and everywhere or sending out techs that say there is nothing wrong we dont understan why you have no upload speed at all. or they say corp is throttling. I am tired of being told email call use the app etc I WANT RESULTS before i lose my job because of this!
