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Teraptor's avatar
Teraptor
New Contributor
5 years ago

Slow Upload and Timeouts still not fixed after 4th Tech

This is starting to get really baffling to me as I never had this much trouble with COX. I had this issue since June where I would constantly time out with T3 timeouts. I came to the forums because...
T3 time-out
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ColleenD's avatar
ColleenD
Moderator
5 years ago
Teraptor,

I can understand why you're frustrated. I'd like to help. A tech wouldn't need to adjust your signal based on the equipment you are using, so I suspect something else is going on. If you are using a modem that needed to be replaced previously I'd like to see what things look like with the replacement you are expecting. I'd recommend keeping a log of times you experience trouble with your new modem so we can look at this when there is an issue. You can email us at cox.help@cox.com for faster assistance with either activating your new equipment or if you need help with your service. -Colleen, Cox Support Forums Moderator
  • Teraptor's avatar
    Teraptor
    New Contributor
    5 years ago

    I do get my replacement modem on Friday the 17th. I will absolutely keep a log of what goes on because I feel like I am going to have the same issue with the new modem, just because this issue started with my old modem/router combo that is only a year old.

    I have noticed about a million of uncorrectables with the modem I have currently that is going to be replaced again.

    https://imgur.com/2FGwb0q

    https://imgur.com/a/iiG4y3y

    • jcarothers's avatar
      jcarothers
      New Contributor
      5 years ago

      Teraptor

      This sounds similar to my issues. I have had 5 techs come out and the issue still persists. Really wish I could get some real help.