Forum Discussion
ColleenD
5 years agoModerator
Teraptor,
I can understand why you're frustrated. I'd like to help. A tech wouldn't need to adjust your signal based on the equipment you are using, so I suspect something else is going on. If you are using a modem that needed to be replaced previously I'd like to see what things look like with the replacement you are expecting. I'd recommend keeping a log of times you experience trouble with your new modem so we can look at this when there is an issue. You can email us at cox.help@cox.com for faster assistance with either activating your new equipment or if you need help with your service. -Colleen, Cox Support Forums Moderator
I can understand why you're frustrated. I'd like to help. A tech wouldn't need to adjust your signal based on the equipment you are using, so I suspect something else is going on. If you are using a modem that needed to be replaced previously I'd like to see what things look like with the replacement you are expecting. I'd recommend keeping a log of times you experience trouble with your new modem so we can look at this when there is an issue. You can email us at cox.help@cox.com for faster assistance with either activating your new equipment or if you need help with your service. -Colleen, Cox Support Forums Moderator
- Teraptor5 years agoNew Contributor
I do get my replacement modem on Friday the 17th. I will absolutely keep a log of what goes on because I feel like I am going to have the same issue with the new modem, just because this issue started with my old modem/router combo that is only a year old.
I have noticed about a million of uncorrectables with the modem I have currently that is going to be replaced again.
- jcarothers5 years agoNew Contributor
Teraptor
This sounds similar to my issues. I have had 5 techs come out and the issue still persists. Really wish I could get some real help.
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