UPDATE - I suspect this packet loss issue may be fixed very soon. Maybe within the next week. That's all I'll say for now - I'll update again soon Yep, another AWS packet loss post. Have none of the past customers with this issue had their problems actually resolved? I'm consistently getting 0-10% packet loss to Amazon web services (both west and east servers) making fortnite unplayable. No, I do not have this problem with other games I play as they do not use Amazon web services to host their servers. This seems to be an issue with the path cox routing takes to AWS servers. my cox tracert to AWS west (oregon): https://textuploader.com/dzw7o my cox tracert to AWS west (52.42.109.244) :https://textuploader.com/dzw7g my cox tracert to AWS east: https://textuploader.com/dzw70 my tethered AT&T iphone to AWS west: https://textuploader.com/dzw76 - interesting how AT&T LTE is a legitimately better connection to AWS than vegas's "best" ISP No I'm not using a puma 6 modem. I have the cisco DPQ3212. puma 6 test anyway: https://imgur.com/a/iKR9PYY I've already troubleshot by hardwiring to modem directly with the same results. I've unplugged the power on router and modem (although it stays on) numerous times, as well as coax. Here's a tracert of another cox customer with the same exact problems: https://pastebin.com/index/ehaQBYEd and another: https://pastebin.com/Qqfxa5UN (there are many more tracerts exactly like these; it also seems like we're all dropping packets at the exact same servers) now here's a tracert of a cox customer in phoenix (to AWS west) who has 0% packet loss: https://pastebin.com/MX1GfGPC A reddit thread furthering the evidence that this is explicitly a cox issue and not a personal one: www.reddit.com/.../ I would appreciate real effort in getting this resolved - I know I'm going to be told this is a personal issue when it obviously simply is not. Thanks in advance

Severe packet loss (Upload) to amazon web services (Fortnite) - UPDATE 1/9

sjo102784
Contributor
6 years ago
https://imgur.com/fpnPam6

Throwing my hat into this ring, bringing this over from another set of threads regarding packet loss. Here's an image of UDP packet loss. This has been going on for over 6 months in Phoenix, AZ and is almost entirely secluded to peak times of utilization. Timestamp on this data is Jan 21, 2019.

Seeing debilitating packet loss across the board. Streaming video, AWS hosted games, work VPN connection, even loading web pages.
- Janet01
  New Contributor III
  6 years ago
  The week ago when I posted talking about it being very minimal I'm not sure if they were working on the problem or if their was just no one using the internet, but the next week it was back and it did seem like during the peak hours is when it would become the worse.
  
  The odd thing is though for Monday, Tuesday, and Wednesday it was minimal I could play with just seeing maybe 1% every so often and never would it jump above that. Now currently as of playing this week its been 3%-5% constantly. I don't have any tools to really watch for just UDP specifically, but if you can replicate this data, call phone support and speed to a network tech at tier 2 and they will give you an email they do not monitor and have you send the screen shot to it and look it over. For some reason that absolutely makes no sense to me, the forums are looked at by a separate group and information on here do not even reach the network techs. So if you really want something looked at instead of getting basic troubleshooting of "I see you modem is pinging really high" call into tech support and go that route. If it is a problem that is specific with cox and its anything that is going out UDP then this will be on them to fix.
  - Morgan1982
    Contributor II
    6 years ago
    Epic thinks they found the issue and have a fix!!!
    
    www.google.com/.../
LVbrokeninterne
New Contributor II
6 years ago
All hardware between the street and my computer has been replaced and this issue persists. It's affecting so many people by the looks of this thread. The link to the /r/FortniteCompetitive thread shows that even Epic knows it is an issue specifically with Cox. How can nothing be done about this based on the age of just this thread alone? It's months old and has almost 20k views at this point. Please do something. This could be coming to the point of being a viable lawsuit frankly, I don't know.
- Morgan1982
  Contributor II
  6 years ago
  Where do you see the view count? I want to try to get epics attention on how many people this is happening to. The response team at epic ive emailed on other issues are pretty responsive maybe they can get some attention drawn to this.
  - Michael_Evancoe
    New Contributor III
    6 years ago
    View forum from desktop, right hand sidebar at top shows thread views
Morgan1982
Contributor II
6 years ago
www.reddit.com/.../
BooPacketLoss
New Contributor III
7 years ago
Keeping all of these threads at the top for anyone thinking of dropping COX as an isp. You would be justified.
jasl
New Contributor II
7 years ago
Having the exact same issue. West side of Phoenix. Had two techs out and they were still unable to resolve the issue. Their solution is to check the signal to my home and ping the cox.net servers. Fortnite and Rocket League are unplayable and it's so *** frustrating.
SufferingFromPa
New Contributor II
7 years ago
Same problem here. Constant packet loss. If I switch my ISP to Verizon through tethering I get 0% packet loss! How is that AWS's problem? Many other ISP's have 0% packet loss to AWS!

https://www.youtube.com/watch?v=l8B3URQu8EI

1-6 % packet loss is on a GOOD day!
RayR
New Contributor II
7 years ago
I have Cox and ATT at my home now. I've had both for just over a month. I routinely switch back and forth to check to see if there is packet loss on my Cox internet to amazon and Fortnite servers.. There still is packet loss that kills the gameplay.. This is just Cox not doing there job and fixing issues that are affecting their customers. Amazon wont be forced to pay "handling fee's" to Cox so this problem will always exist. Just switch to ATT like I did. Cox is not worth it.
- gjett1
  New Contributor III
  7 years ago
  It has been months that this thread has been open. This is the only real solution that I can offer anyone. Cox will not even acknowledge this problem, yet this post has 5500 views....
Cox_User_Who_Ne
Contributor
6 years ago
"I duplicated this trace, and I also see a slight increase in latency at 68.1.1.167 (your hop 5). This is due to normal ICMP deprioritization. Your traceroute hits the Amazon Web Services (AWS) servers at hop 6. The timeouts once the traceroute reaches the AWS server are expected. Not all AWS servers return ping requests; they block ICMP packets for network security reasons. -Becky, Cox Support Forums Moderator"

Becky said this it means nothing to me please fix my issue or tell me what to do because you guys have been avoiding this issue for months and I'm down with this trash.
- sjo102784
  Contributor
  6 years ago
  This is the same run around I've gotten on my thread. Not sure if this has been attempted, but Cox tech support loves to use the "ICMP deprioritization" excuse. Here's a way around that:
  
  Download Ping Plotter - https://www.pingplotter.com/download - and change the packet type to either UDP or TCP. Servers will not deprioritize those packets.
  
  Do set to UDP, in Ping Plotter go to "Edit" --> "Options" --> "Packet" - change the "Packet Type" option to "UDP Packets".
  
  For TCP, you need an extra piece of free software that can be found here:  https://nmap.org/npcap/dist/npcap-0.99-r7.exe
  
  Server will not deprioritize UDP or TCP packets as they are used in normal internet communication as opposed to ping (ICMP) which is used primarily for diagnostics and can be dropped as low priority.
  
  I'd use UDP as I've seen the exact same behavior with UDP or TCP packets in Ping Plotter. Funny enough, a normal trace route using ping produces the same exact levels of packet loss and latency, but because ping can be considered "low priority" by hops, it can be easily waved off as expected behavior.
  - teddyhammond
    New Contributor II
    6 years ago
    same problem, PLEASE FIX THIS !!!
RomanPat
Contributor
6 years ago
as of 12/28/2018 this is still an issue for me...
- Michael-MS
  New Contributor III
  6 years ago
  Me as well. This is horrible, horrible service. I get 1-2% 24-7 and at times it goes to 5-10% for hours on end. I've had two techs out and signal strength is perfect.
PacketLossFrust
New Contributor
6 years ago
Not that it's any help, but I am having the same exact issue. Using Cox gigablast in Phoenix. Constant packet loss in PUBG, Fortnite, and Battlefield 5. All games that use amazon servers. And on top of that livestreaming to Twitch also seems to be affected. In the games I only get upload packet loss, never download packet loss. I've had 3 different techs come out and each time they've come out they've said they found something wrong and fixed it, but it didn't actually fix it. I've also tried 3 different modems, but it didn't do anything. I took my PC to my parents house and connected it to their internet and not surprisingly I had zero packet loss. Reading over this forum it doesn't look like there will be a fix for this anytime soon, so is the best option to try and switch ISP? The only other ISP I can find that's available in my area is CenturyLink, but their speeds are pretty meh, and I'm not sure if I can get an unlimited data plan with them like I could with Cox. (Which I definitely need). Hopefully Cox will actually fix this, but I don't think I'm gonna stick around to find out.
- ColleenD
  Moderator
  6 years ago
  PacketLossFrustration, We'd hate to see you go. We have repeatedly sent reports of customers having problems with interactions on Amazon Servers for investigation and thus far have found no problems on our network. We will continue to investigate all reports of problems. Can you share a traceroute showing the loss? I've looked through the images shared by others in this thread, some wouldn't open for me but in the ones I was able to review I have not found loss, only proof of some of Amazon's servers that don't accept pings but will pass the traffic of the trace. -ColleenD, Cox Support Forums Moderator