Forum Discussion

pd91's avatar
pd91
New Contributor III
7 years ago

Severe packet loss (Upload) to amazon web services (Fortnite) - UPDATE 1/9

UPDATE - I suspect this packet loss issue may be fixed very soon. Maybe within the next week. That's all I'll say for now - I'll update again soon Yep, another AWS packet loss post. Have none of...
sjo102784's avatar
sjo102784
Contributor

This is the same run around I've gotten on my thread.  Not sure if this has been attempted, but Cox tech support loves to use the "ICMP deprioritization" excuse.  Here's a way around that:

Download Ping Plotter - https://www.pingplotter.com/download - and change the packet type to either UDP or TCP.  Servers will not deprioritize those packets.  

Do set to UDP, in Ping Plotter go to "Edit" --> "Options" --> "Packet" - change the "Packet Type" option to "UDP Packets".  

For TCP, you need an extra piece of free software that can be found here:  https://nmap.org/npcap/dist/npcap-0.99-r7.exe

Server will not deprioritize UDP or TCP packets as they are used in normal internet communication as opposed to ping (ICMP) which is used primarily for diagnostics and can be dropped as low priority.  

I'd use UDP as I've seen the exact same behavior with UDP or TCP packets in Ping Plotter.  Funny enough, a normal trace route using ping produces the same exact levels of packet loss and latency, but because ping can be considered "low priority" by hops, it can be easily waved off as expected behavior.  

teddyhammond's avatar
teddyhammond
New Contributor II
6 years ago

same problem, PLEASE FIX THIS !!!

  • Becky's avatar
    Becky
    Moderator
    6 years ago
    Hi Teddy, your modem metrics are outside of our preferred specifications, and your modem log shows multiple timeouts. These are often caused by faulty connectors or intermittent noise (ingress) affecting your connection. Are there any splitters on the coax connection to the modem? You might try replacing or temporarily bypassing the splitter to see if connectivity improves. If not, I suggest a service call so an on-site technician can resolve this for you. If you'd like my team to schedule your appointment, email your full name, address, and a link to this thread to cox.help@cox.com. -Becky, Cox Support Forums Moderator
    • teddyhammond's avatar
      teddyhammond
      New Contributor II
      6 years ago

      if you look at my account, ive had technicians come out many times with no fix. and it doesn't happen in everything I play, ONLY fortnite to AWS servers. 

      • teddyhammond's avatar
        teddyhammond
        New Contributor II
        6 years ago

        I also spent 500$ on top of the line equipment and still same problems :(