Throwing my hat into this ring, bringing this over from another set of threads regarding packet loss. Here's an image of UDP packet loss. This has been going on for over 6 months in Phoenix, AZ and is almost entirely secluded to peak times of utilization. Timestamp on this data is Jan 21, 2019.
Seeing debilitating packet loss across the board. Streaming video, AWS hosted games, work VPN connection, even loading web pages.
The week ago when I posted talking about it being very minimal I'm not sure if they were working on the problem or if their was just no one using the internet, but the next week it was back and it did seem like during the peak hours is when it would become the worse.
The odd thing is though for Monday, Tuesday, and Wednesday it was minimal I could play with just seeing maybe 1% every so often and never would it jump above that. Now currently as of playing this week its been 3%-5% constantly. I don't have any tools to really watch for just UDP specifically, but if you can replicate this data, call phone support and speed to a network tech at tier 2 and they will give you an email they do not monitor and have you send the screen shot to it and look it over. For some reason that absolutely makes no sense to me, the forums are looked at by a separate group and information on here do not even reach the network techs. So if you really want something looked at instead of getting basic troubleshooting of "I see you modem is pinging really high" call into tech support and go that route. If it is a problem that is specific with cox and its anything that is going out UDP then this will be on them to fix.
Epic thinks they found the issue and have a fix!!!
