Forum Discussion

RyanHan's avatar
RyanHan
New Contributor
5 years ago

Service outage too often

Why are there service outage this many times? It is like once or twice a month, at least 6 hours each time.

I was playing game and it disconnected for the outage at the very important moment. Can you fix it just once? Not like this many times?

if I had different choice in my area, I would use other services not COX. Very poor quality but super expensive.

  • RyanHan's avatar
    RyanHan
    New Contributor
    5 years ago

    Is there any way to give at least a notice for outage???

    • JonathanJ's avatar
      JonathanJ
      Former Moderator
      5 years ago
      @ RyanHan


      Cox works diligently to limit the amount of downtime our customer's experience. Our normal maintenance window is between midnight and 6 AM. Advance notice is not always practical; however, we try to let customers know when a major issue or a network upgrade in their area will impact their service for more than one day. You can view outages and sign up to receive alerts on www.cox.com/.../outages.html.

      Jonathan J
      Cox Moderator