Forum Discussion

Mike_C's avatar
New Contributor

Router has no connection after a power outage?

Hello, just yesterday morning/afternoon a storm knocked my power out momentarily, but the router hasn’t seemed to recover yet. I was wondering if I could get the status of my router checked and possibly remotely reset? Manually resetting it at home hasn’t seemed to work, and I know when someone did it remotely when I asked on here, it worked just fine afterwards. I hope my router is alright.

5 Replies

  • Zurq's avatar
    Contributor II

    I would suggest talking to a live agent on if you want a response fast.

  • JonathanJ's avatar
    Former Moderator

    From this end not showing the modem getting a signal so not able to reset it please check all the coax ends and make sure they're secure.

    Jonathan J
    Cox Moderator