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Zenati's avatar
Zenati
New Contributor
4 years ago

Repeated Connection Drops

Started having connection dropping over and over. Modem logs showing errors. Unsure if this is related but there was an outage in my area yesterday. I think my power levels and SNR are in appropriate...
BenS1's avatar
BenS1
Former Moderator
Hi @Zenati

I know how frustrating it is to have internet issues that connection. Since you mentioned a splitter, can you please bypass the splitters and screw the coaxial directly into the wall from the modem?

Ben S.
Cox Support Forums Moderator
Zenati's avatar
Zenati
New Contributor
4 years ago

my internet service restored on its own yesterday evening. Today it went down again. I went to the eave and bypassed the splitter the technician installed from the line coming in from the pole. Internet is back with speed test looking good and these connection stats.
Could this be heat related? The past days have had hot afternoons and that's when things went down. Also if it's good without the splitter is it a bad splitter or I just can't use one?

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 429000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
DOCSIS Network Access Enabled Allowed

Downstream Bonded Channels
Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables
45 Locked QAM256 429000000 Hz 2.8 dBmV 40.4 dB 8984 9208
1 Locked QAM256 783000000 Hz 1.9 dBmV 39.1 dB 6402 14196
2 Locked QAM256 789000000 Hz 1.9 dBmV 39.1 dB 12999 32666
3 Locked QAM256 795000000 Hz 1.6 dBmV 39.2 dB 8058 15485
4 Locked QAM256 801000000 Hz 1.4 dBmV 39.1 dB 13332 26927
5 Locked QAM256 807000000 Hz 1.2 dBmV 39.1 dB 9034 18207
6 Locked QAM256 813000000 Hz 1.1 dBmV 39.1 dB 13139 29076
7 Locked QAM256 819000000 Hz 0.8 dBmV 39.1 dB 13194 27950
8 Locked QAM256 825000000 Hz 0.6 dBmV 38.9 dB 12732 24410
9 Locked QAM256 831000000 Hz 0.6 dBmV 39.0 dB 13613 25814
10 Locked QAM256 837000000 Hz 0.4 dBmV 38.8 dB 13773 25444
11 Locked QAM256 843000000 Hz 0.3 dBmV 38.8 dB 14294 26787
12 Locked QAM256 849000000 Hz 0.1 dBmV 38.7 dB 16114 28832
13 Locked QAM256 855000000 Hz 0.1 dBmV 38.7 dB 48675 76045
14 Locked QAM256 861000000 Hz -0.3 dBmV 38.5 dB 13914 28880
15 Locked QAM256 867000000 Hz -0.2 dBmV 38.5 dB 13353 28314
16 Locked QAM256 873000000 Hz -0.1 dBmV 38.5 dB 20525 37692
33 Locked QAM256 357000000 Hz 1.4 dBmV 40.1 dB 12100 23941
34 Locked QAM256 363000000 Hz 1.5 dBmV 40.4 dB 23633 37203
35 Locked QAM256 369000000 Hz 1.5 dBmV 40.4 dB 15614 33346
36 Locked QAM256 375000000 Hz 1.8 dBmV 40.5 dB 12647 27398
37 Locked QAM256 381000000 Hz 2.1 dBmV 40.6 dB 11742 24992
38 Locked QAM256 387000000 Hz 2.2 dBmV 40.5 dB 11265 22570
39 Locked QAM256 393000000 Hz 2.3 dBmV 40.6 dB 10908 22063
40 Locked QAM256 399000000 Hz 2.5 dBmV 40.7 dB 11875 25387
41 Locked QAM256 405000000 Hz 2.6 dBmV 40.6 dB 15273 28222
42 Locked QAM256 411000000 Hz 2.5 dBmV 40.5 dB 12694 28401
43 Locked QAM256 417000000 Hz 2.6 dBmV 40.5 dB 14268 29203
44 Locked QAM256 423000000 Hz 2.8 dBmV 40.5 dB 14194 29374
46 Locked QAM256 435000000 Hz 2.7 dBmV 40.2 dB 15593 30017
47 Locked QAM256 441000000 Hz 2.8 dBmV 40.3 dB 16818 32848
48 Locked QAM256 447000000 Hz 2.9 dBmV 40.3 dB 15038 36701
159 Locked Other 300000000 Hz 4.9 dBmV 41.2 dB 889026597 208502



Upstream Bonded Channels
Channel Channel ID Lock Status US Channel Type Frequency Width Power
1 3 Locked SC-QAM Upstream 32200000 Hz 6400000 Hz 38.0 dBmV
2 1 Locked SC-QAM Upstream 19400000 Hz 6400000 Hz 39.0 dBmV
3 2 Locked SC-QAM Upstream 25800000 Hz 6400000 Hz 39.0 dBmV
4 4 Locked SC-QAM Upstream 38600000 Hz 6400000 Hz 40.0 dBmV