Rejected messages
It appears the new spam filtering service Cox is using (cloudfilter.net) is blocking a lot of valid mail. I would like to know where our individual portals and addressbooks are that we can configure ...
Forum Discussion
Hi Phuhque, I apologize for the delay! I reached out to our email administrators and requested an update on your ticket. The ticket doesn't mention you are missing emails from your financial institutions. Email my team at cox.help@cox.com to provide us with the email addresses of the financial institutions from which you are no longer receiving mail. Be sure to also include your full name, address, and a link to this thread in your email. -Becky, Cox Support Forums Moderator
I too am having the exact same problems as Phuhque and many others I'm sure. I also have 2 tickets at the tier 2 level and have heard nothing and am still not receiving certain important emails and they are being kicked back to sender. I don't believe it matters what email addresses they are with ANYONE! The problem simply needs to be repaired. We pay COX way too much money to encounter an email receive problem for over 2 weeks. Thanks Becky. We all hope the issued is resolved soon. Customers email reliability is very important and I, for one, should not have to use an alternate email address when the one I have has been my main email address for over 15 years! Cox technicians PLEASE HELP!
- Hi RMG, please know that our mail team is still working to resolve the issue with mail delivery. I'm sorry that it is taking longer than expected! -Becky, Cox Support Forums Moderator
Been over 2 weeks now. Rather unsatisfactory; I'm sure you would agree but thanks for the reply. At least YOU have replied and I appreciate that. Seems like the email gurus just expect everyone to take it on the chin.
