Regular connection drops
So, this looks like a pretty common issue with Cox internet. My connection drops for 10 seconds to a minute or two multiple times most hours...double digits daily. I just spoke with Gerard, who cla...
Forum Discussion
It is, in fact, a Cox provided panorama / technicolor cgm4331 modem and I established this on the phone with tech. They were fully aware of that and even said to contact the manufacturer of the Cox modem. .
That is weird. Did they say what the problem was that the manufacture can help with? Did you want to troubleshoot here?
If so, start by posting your signal levels. You can find them at 192.168.0.1 > user:admin password:password(unless changed) > Connection > Cox Network. Either upload a screenshot to Imgur and post the link here or upload a screenshot directly. See instructions here for directly uploading a image. Basically you have to join the Internet forum using the link on Internet forum home page and then you get the option to insert a file.
He didn't say why I needed to call the manufacturer of the modem, only that I had to do it before someone would come out for troubleshooting. I think I missed replying to your post with the pics of the modem info but it should be below now.
- Hi LooBear, your post troubles me because it shouldn't have happened. We shouldn't have told you to contact the manufacturer for a Cox rental gateway. I'm sorry this was your experience! I will take care of internal follow up on that. The agent provided incorrect information all around. To get phone/virtual technical support and to request a service call, you don't have to go anywhere else except to Cox. I'm glad you took the time to join Forums and post! My team has a bit more experience than Tier 1, plus you get the knowledgeable assistance of our Forums community. My first question on reading your post is wired or wireless? Are you experiencing the connectivity drops on devices connected to the gateway with an ethernet cord, as well as wifi devices? -Becky, Cox Support Forums Moderator
Pretty much all of my connections are wireless. I did buy a middle of the road router (Netgear Nighthawk, the same one in my primary home) to see if that would resolve it and my experience didn't change. It wouldn't be viable to run any of the devices (my phones and office computer) that would identify the issue wired.
