Regular connection drops
So, this looks like a pretty common issue with Cox internet. My connection drops for 10 seconds to a minute or two multiple times most hours...double digits daily. I just spoke with Gerard, who cla...
Forum Discussion
First, what model modem/router/gateway do you have? I think Cox only supports their Panoramic gateway that they rent so if they suspect a hardware issue, they pass the buck to the manufacture. I think they will support retail modems if you sign up for Cox Complete Care however we(the forum) might be able to help isolate the issue. Start by posting your modem's signal levels. Also look at your event logs at the time of the disconnects. I bet it is a T3 time out issue from noise, usually cellular ingress, on the upstream. I can give instructions once I know what equipment you have.
It is, in fact, a Cox provided panorama / technicolor cgm4331 modem and I established this on the phone with tech. They were fully aware of that and even said to contact the manufacturer of the Cox modem. .
That is weird. Did they say what the problem was that the manufacture can help with? Did you want to troubleshoot here?
If so, start by posting your signal levels. You can find them at 192.168.0.1 > user:admin password:password(unless changed) > Connection > Cox Network. Either upload a screenshot to Imgur and post the link here or upload a screenshot directly. See instructions here for directly uploading a image. Basically you have to join the Internet forum using the link on Internet forum home page and then you get the option to insert a file.
He didn't say why I needed to call the manufacturer of the modem, only that I had to do it before someone would come out for troubleshooting. I think I missed replying to your post with the pics of the modem info but it should be below now.
- Hi LooBear, your post troubles me because it shouldn't have happened. We shouldn't have told you to contact the manufacturer for a Cox rental gateway. I'm sorry this was your experience! I will take care of internal follow up on that. The agent provided incorrect information all around. To get phone/virtual technical support and to request a service call, you don't have to go anywhere else except to Cox. I'm glad you took the time to join Forums and post! My team has a bit more experience than Tier 1, plus you get the knowledgeable assistance of our Forums community. My first question on reading your post is wired or wireless? Are you experiencing the connectivity drops on devices connected to the gateway with an ethernet cord, as well as wifi devices? -Becky, Cox Support Forums Moderator
