Responding to this by recognizing the information in the forum post but the rest of it the same canned response is honestly pretty insulting.
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Hi Chris,
This is Maria stepping in for Dan. Thank you for your address and for choosing us as your provider. I’m sorry to hear you’re experiencing drops in your connection. I can imagine how frustrating this must be, but we will make sure this gets resolved for you. I am not showing any reports of a network issue currently affecting your area and your modem signal looks good on our end. I am not seeing any signs of the signal dropping. Based on your Forums post I understand that all of your connections are wireless. Wireless connections can be susceptible to a variety of interfering factors including other wireless networks and devices. While WiFi is the most convenient way to connect most of your devices to the Internet, the fastest and most reliable way to connect to the Internet is through a direct wired connection from your device to the WiFi modem. For some helpful tips on how to improve your WiFi connection, please visit https://www.cox.com/residential/internet/guides/improving-wifi/fixing-slow-wifi.html. If there is no improvement with your connection after viewing these tips then we can schedule a technician to investigate further.
Sincerely,
Maria
Cox Social Media Support Specialist"