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brittrice09's avatar
brittrice09
New Contributor II
3 years ago

Potential Class Action - Phoenix/North Phoenix Arizona Internet Instability

For those looking for an update on this.  Long story short. I was basically told there is nothing they can or will do about it. There's an upgrade scheduled in my area for sometime January 2022.  ...
brittrice09's avatar
brittrice09
New Contributor II
3 years ago

I want to add. Having it say "Your network looks good", when you sign in. That is a slap in the face. If this issue isn't fixed in January, I will definitely make whatever moves I need to make to make this a bigger issue for Cox because considering this is effectively the only cable provider in my area, it is unacceptable. 

  • CrystalS's avatar
    CrystalS
    Former Moderator
    3 years ago
    Hello @Brittrice09,

    I am so very sorry to learn of your ongoing Internet troubles and I'd like to help. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

    Crystal S.
    Cox Support Forum Moderator