Forum Discussion

Manestra's avatar
Manestra
New Contributor II
4 years ago

Internet Instability and Jitter

So about 36 hours ago my internet started acting up. I checked the modem channels and found that one of them just isn't bonding;

https://gyazo.com/8d24db8402bd1a4ca0f9fa2441cce84a

The computer I am using is hardwired to the modem and there is no splitter/amp/surge protector between the coax outlet and the modem.

PingPlotter: 

https://gyazo.com/08c46a4c4b583369797a1c7b153e3185

Continous Internet Test: 

https://gyazo.com/92ede826eb55b6aa371fe3502279f513

https://gyazo.com/441db101f30a42d906702838aa975353

https://gyazo.com/a447824f85fd1e57353d7e94f00a976d

Is this on my end or what should I do?

  • Had the technician guy come out today. The box outside the house was perfect. The coax outlet inside was perfect. The problem ended up being the 3ft Coax cable between the wall outlet and the modem. He replaced that and boom , works like a charm. Not experiencing any more random disconnects nor any packet loss. 

  • Manestra's avatar
    Manestra
    New Contributor II

    Had the technician guy come out today. The box outside the house was perfect. The coax outlet inside was perfect. The problem ended up being the 3ft Coax cable between the wall outlet and the modem. He replaced that and boom , works like a charm. Not experiencing any more random disconnects nor any packet loss.