Ping & Packet loss [Megathread]
Collecting the threads where people are saying they have ping and packet loss issues.
Unlikely that this wide spread problem is caused by a "router", "signal issue" or "bent cables" (unless somehow...
Forum Discussion
Thank you for this, I am having the same issue but I have not made a thread. High packet loss shown in PingPlotter. Hopefully this thread will cause some action.
From what I've seen, Cox is saying the infrastructure can handle the traffic just fine, but I disagree.
Add me to another frustrated Cox HSI customer! After dealing with the packet loss and high jitter issue for weeks, I went ahead filed FCC informal compliant on last Sat (7-day PingPlotter tracegraph attached showing problem starting from Hop2).
Today I received a call from Cox rep in their Exec Office. He admitted that the node over-saturation is indeed the problem. He said my neighborhood node has 500+ people on it while typically should only have 200-300 (I'd argue it should be even lesser than that).
I asked him when the upgrade (a note was left from Cox in my Cox Inbox indicating "infrastructure upgrade" was coming; this was Sep 2019) could happen, and he said it was supposed to be on 02/19/20 but for some reason it did't. He promised to get back to me on the schedule update. We'll see.
What worries me - even after node split, there is still 260+ people on the same node... I really don't think Cox infrastructure capacity is keeping up with the greater Phoenix area population growth.
