Forum Discussion

kengasper's avatar
kengasper
New Contributor
3 years ago

Modem Errors - Excess Power & Dynamic Range Window Violation

Over the past week I was having a problem with modem dropping to 90mbps DL. After a reboot it would connect at 900mbps but then 15-20mins later it was back down to 90mbps. While diagnosing this issue...
TiffanyR's avatar
TiffanyR
Former Moderator
3 years ago
Hello Kengasper,

I am sorry to hear that you have been experiencing speed troubles. Power events and errors on the modem can be a symptom of an issue. I would like a chance to run some tests to see what's going on. When you have a chance, can you email my team at cox.help@cox.com with your name, address, and a link to this thread? When was the last time that you had a technician out?

Tiffany R.
Cox Support Forum Moderator
kengasper's avatar
kengasper
New Contributor
3 years ago

Tiffany,

Thank you for the response. I have emailed your team with the requested information.

I have not had a technician out in the year or so that I have lived at this address.

  • TiffanyR's avatar
    TiffanyR
    Former Moderator
    3 years ago
    Hello Kengasper,

    Thank you for sending us an email to allow us to help. It is possible that a technician would be needed. Please let us know how it goes.

    Tiffany R.
    Cox Support Forum Moderator