I am experiencing the same issue. Started about 6 weeks ago. Drops connection 4-6 times per day. I can reset modem via the cox app and it works for a while. Can unplug and plug back in the modem and it works for a while.. Have waited for tech support on phone for 4hours. I have waited on the chat feature for 2 hours.
No one can resolve my issue. One tech blamed it on my modem, Motorola MB8600 DOCSIS3.1. Motorola checked it no issue. Another tech blamed it on overuse from users during pandemic and all working from home. One said trouble in my area and would be resolved next day. I 'm just beyond frustrated paying $175 month for tv/internet and cant stay connected especially since my security cameras are IP based.
If many users are experiencing this, Cox should correct it or compensate us. This could be a class action arbitration if enough customers get upset and want to push the issue and lawyers get involved
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Concur Mike. When I look at my modems status page I see several downstream channels with very high uncorrectables (greater than 9.8mil), I also see SYNC Timing Synchronization failure - loss of sync which seems to correspond to when I lose the internet. Beyond frustration - lost the connection at least 15 times today..........
Or, would just like to talk to someone who understands the system and doesn't go through a script with the standard reset modem and "all is well......"
