Forum Discussion
Bruce
Honored Contributor III
Sometimes we don't know the expertise of new contributors, so Parental Controls was just to ask the obvious.
You could call Cox, thoroughly explain your discrepancy and request the tech re-provision your modem. Be steadfast for the tech to re-provision.
nyhanson
4 years agoNew Contributor
Their Facebook support person re-provisioned my gateway. I sent them the logs and such and they went ahead and did it. After they did, my 2.4G and 5G bands were undiscoverable so I had to factory reset my gateway again. Now the waiting game commences to see if it happens again.
- Becky4 years agoModeratorHi Nyhanson, I'm glad you reached out to us via Facebook. After the steps I took today, let's give the gateway 24 hours to see if the pattern of disconnects continues. Keep us posted! -Becky, Cox Support Forums Moderator
- nyhanson4 years agoNew Contributor
Will do. Thanks for your help Becky.