Forum Discussion

TerryAZ's avatar
TerryAZ
New Contributor
5 years ago

Emails marked as --SPAM-- with all spam filtering turned off

I have the same problem that Tiffany reported in tremendous detail at this site a while back on this topic.  I have all my spam filtering turned off, but mail from my church's email domain keeps gett...
KevinM2's avatar
KevinM2
Former Moderator
Hello, here is some additional information about our Spam policy, as well as spam settings and blocked senders:

www.cox.com/.../protecting-yourself-from-spam.html
www.cox.com/.../cox-email-settings.html

In reference to the "Invalid Recipient" message, are you clicking on "Reply All?" In other words, are multiple recipients listed on the email in question (from your Church)? If this is the case, then it's possible that one or more of the email recipients listed in the email distribution has an email address that is no longer valid. -Kevin M. Cox Support Forum Moderator
TerryAZ's avatar
TerryAZ
New Contributor
5 years ago

No, am replying to a single sender from the church's domain "deserthope.org".  First it flags the message as spam when it arrives.  Have clicked on the "not spam" many times.  Have forwarded half a dozen of these to the "thisisnotspam@cox.net" address.  I can send a new email to the same recipient and it will go through successfully.

  • KevinM2's avatar
    KevinM2
    Former Moderator
    5 years ago
    @TerryAZ, when you forwarded these emails to "thisisnotspam@cox.net," did you forward them as attachments? All emails sent to this email address must be forwarded as an attachment, and we will then work with our vendors to ensure that this type of email is not flagged in the future. -Kevin M. Cox Support Forum Moderator