Disconnect Service

Rodenparker 

Thank you for visiting our Cox Community Forums.  I'm sorry to hear you have changed providers. If there is anything I can do to change your mind please email me at at cox.help@cox.com with your full name, complete street address and details of your experience.  

Our forums moderators are unable to close your account. You can arrange to close your account by speaking with an Account Specialist. You can currently reach someone Monday - Friday: 8am - 8pm or Saturday: 9am - 6pm by calling 888-438-6673 and choosing the option (5) to remove or downgrade service or visit https://www.cox.com/residential/contactus.html for current hours and local phone numbers.  

For your equipment return, please see https://www.cox.com/residential/support/returning-your-cox-equipment.html to determine what needs to be returned and your options for returning Cox equipment. 

The purpose of the Cox forums is to allow customers to discuss technical topics related to residential Cox services with other customers and we encourage our users to assist each other where possible via this avenue. Billing, account and some service issues require the sharing of sensitive information to resolve which isn't best suited for a public forum. Because this post falls outside of the purpose of our forums I will be turning off replies to this thread.